It is very important for you to choose a proper hosting company to manage your domain name, avoid using sub-reseller or those who not running fulltime in hosting business.

Below is the steps can be taken:

For Mynic Domain name
For Mynic domain with extension .com.my, .net.my, .org.my, .my, .edu.my or .gov.my, please contact our Domain Registration Department at domreg@firstonline.com.my or telephone +607-3530011/+603-5521 8711, as Mynic Authorised Reseller we will be able to assist you to get Mynic to reset domain password for you.

For .com domain
For .com domain if you lost your domain password and email address in registrar database is not valid, there is no way for you to retrieve your domain name.  Please wait for the domain to be expired and released for public to apply than you can just apply for the same domain again, this process normally take about 60 to 90 days.